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Help Center

Frequently Asked Questions @ AvaCare Medical

Do you have questions? You’re not alone!
Here are some frequently asked questions and our answers.
If you’re unsure about something, call us at 1.877.813.7799 or contact us - we’re here to help!

My Account

How do I log into my account?

Placing Orders

I can’t seem to find the right product to fill my needs. What should I do?
How do I place my order once I found what I want?
What payment types does AvaCare Medical accept?
Do you accept insurance?
Does AvaCare Medical charge sales tax?
What is your shipping policy?
How do I use a coupon code/gift certificate?

Existing Orders

I already placed my order. How can I find out what’s going on with it?
I changed my mind about an order I already placed. What can I do now?
I have lots to say about a product I bought. How can I let others know what I think?

AvaCare Medical Programs

Is there any easy way to have a product automatically re-ordered on a regular basis?
Do you offer free samples?
How does your Price Match Guarantee program work?
Do you offer discounts for bulk orders?
I noticed that you have a refer-a-friend program. How does it work?