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1.877.813.7799
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1.877.813.7799
open 9-5 DAILY
Return Policy
No longer want an item you ordered?
No problem; we’re here to help.
If you are not 100% satisfied with a product, we offer a refund on all unused, resellable goods returned within 30 days* of purchase, unless marked otherwise on the product page. (Note: All PPE items and Covid Tests are non-returnable.)
Our return policy is simple:
- If the issue is on our end (damaged or incorrect item), we will take full responsibility.
- If not, you may return the item at your cost.
"Resellable goods" are goods in perfect condition, packaged in the original packaging.
* As per eWheels regulations, eWheels products have a window of 15 days for returns.
Here’s what you do:
- Initiate your return. Send us an email at returns@avacaremedical.com with your 7-digit AvaCare Medical order number (listed on the packing slip as the PO number) and the reason for your return.
- Package the return in its original product packaging. The original external postage packaging is not required for a return.
- Clearly mark your package with your RMA number.
Return your item via the courier of your choice. For your protection, we recommend that you return your package to us by an insured courier and keep your receipt. Keep in mind that some returns may be costly depending on factors such as weight and distance.
- Send us your tracking number in a reply email so we can ensure a smooth refund process.
- Once the package is received and processed by our warehouse staff, you will be refunded on the credit card you used for your purchase. This process may take up to 30 days.
Our staff will approve your request and send you an email with your personal RMA number and the address to ship it back to. If you received a defective or incorrect product, we will resolve the issue or send you a prepaid return label so you don’t have to pay for shipping.
What’s an RMA number?
An RMA, or Return Merchandise Authorization, identifies the product you are returning so that when it gets to our warehouses, we know what to do with it.
An RMA, or Return Merchandise Authorization, identifies the product you are returning so that when it gets to our warehouses, we know what to do with it.
FedEx, UPS, and USPS Parcel Post are insured couriers - you can use any one of them for your return. USPS is usually the least expensive courier.
Request a return receipt for confirmation of shipment. This will protect you in case your package is lost in transit.
Return Fees:
- - Our wholesaler’s restocking fee will be deducted from your refund. This 15% fee varies by product and is not applied if the return is for a defective or incorrect item.
- - Your original shipping cost will be refunded if all items in the order are returned.
No longer want an item you ordered?
No problem; we’re here to help.
If you are not 100% satisfied with a product, we offer a refund on all unused, resellable goods returned within 30 days* of purchase, unless marked otherwise on the product page. (Note: All PPE items and Covid Tests are non-returnable.)
Our return policy is simple:
- If the issue is on our end (damaged or incorrect item), we will take full responsibility.
- If not, you may return the item at your cost.
"Resellable goods" are goods in perfect condition, packaged in the original packaging.
* As per eWheels regulations, eWheels products have a window of 15 days for returns.
Here’s what you do:
- Initiate your return. Send us an email at returns@avacaremedical.com with your 7-digit AvaCare Medical order number (listed on the packing slip as the PO number) and the reason for your return.
- Package the return in its original product packaging. The original external postage packaging is not required for a return.
- Clearly mark your package with your RMA number.
Return your item via the courier of your choice. For your protection, we recommend that you return your package to us by an insured courier and keep your receipt. Keep in mind that some returns may be costly depending on factors such as weight and distance.
- Send us your tracking number in a reply email so we can ensure a smooth refund process.
- Once the package is received and processed by our warehouse staff, you will be refunded on the credit card you used for your purchase. This process may take up to 30 days.
Our staff will approve your request and send you an email with your personal RMA number and the address to ship it back to. If you received a defective or incorrect product, we will resolve the issue or send you a prepaid return label so you don’t have to pay for shipping.
What’s an RMA number?
An RMA, or Return Merchandise Authorization, identifies the product you are returning so that when it gets to our warehouses, we know what to do with it.
An RMA, or Return Merchandise Authorization, identifies the product you are returning so that when it gets to our warehouses, we know what to do with it.
FedEx, UPS, and USPS Parcel Post are insured couriers - you can use any one of them for your return. USPS is usually the least expensive courier.
Request a return receipt for confirmation of shipment. This will protect you in case your package is lost in transit.
Return Fees:
- - Our wholesaler’s restocking fee will be deducted from your refund. This 15% fee varies by product and is not applied if the return is for a defective or incorrect item.
- - Your original shipping cost will be refunded if all items in the order are returned.
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Call our helpline at 1.877.813.7799.
Our customer reps are standing by to take your call between 9am - 5pm
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